Knot One Piece - Black

Available Options

• Exchange
• Store Credit
• Refund

Guidelines

• Full Priced Items purchased online are eligible for a Full Refund within 7 days of receiving your order
• In-Person orders are eligible for store credit or exchange within 7 days
• Orders processed during Splash Sales or other Sales Promotions are final sale
• Clearance and Sale Items - FINAL SALE
• All returns must be postmarked within seven (7) days of delivery to receive a store credit or refund if applicable
• Merchandise must be unworn, unwashed, undamaged, unused and unsoiled
• Sanitary strips, manufacturer tags, Bikini Haus tags and any other applicable accessories must be in-tact and untampered with

Please Note

• Merchandise soiled, mishandled, abused, laundered or missing tags is subject to refusal and will be returned at the customer’s expense.
• Sale products are FINAL sale and non-refundable.
• Shipping & Handling charges are not refundable.
• We do not reimburse your shipping charges for returns & exchanges.
• Store credit may not be used for shipping charges.
• In-person returns to our online fulfillment centre or Pop Up Shops will not be accepted.
• Returns & exchanges are processed within seven (7) business days.
• You will receive an email notification once your return or exchange has been processed.

Steps to Return & Exchange

• Read the Return & Exchange Policy (above) to be sure your purchase meets the eligible Return & Exchange requirements.
  
  
• If you believe you are eligible for a Return/Exchange, please submit a return/exchange request form online.

• Safely package and ship the merchandise within seven (7) days of receiving your shipment to:

Bikini Haus

128 1/2 Cumberland Street, Toronto ON M5R 1A6

• Please include the packing slip and note which return option you prefer as well as a reason why. Bikini Haus is not responsible for lost or misdirected items. We strongly recommend that you obtain tracking or delivery confirmation for your package.

For returns from outside of Canada:

• Shipments sent from outside of Canada must be processed by the courier as “Canadian goods returning back to Canada” to avoid customs/duties charges. If there is a customs/duties charge because you did not follow instructions to send back Canadian goods we will unfortunately have deduct the cost of customs from your refund.

Processing Returns & Exchanges

• If we receive your package within due time, your return will be inspected and processed for a store credit or refund.
• You will receive an email notification to the address used upon checking out once your return or exchange has been processed.
• Please allow 5-7 business days from the return arrival date to receive notification on your return status.

Shipping Costs

• Return shipping is not refunded on returns or store credit transactions.
• Customs charges incurred for returns will be billed to the customer.
• Domestic and International return shipping is also not refunded, and is paid for by the customer, not Bikini Haus.

Defective Items

• At Bikini Haus, our customers experience and satisfaction is priority. Defective items should be reported to customer service immediately (before returning) to ensure your refund or exchange is properly processed.

Additional Questions

For any additional questions concerning returns, please feel free to email us at info@bikinihaus.ca and we will happy to assist you.

*ALL DELIVERY ESTIMATES ARE FROM SHIPPING CONFIRMATION DATE*

FOR RUSH ORDERS PLEASE CONTACT BIKINI HAUS AT (416) 785-8805 OR INFO@BIKINIHAUS.CA FOR FEDEX OVERNIGHT.

ORDERS CAN BE PICKED UP IN STORE WITHIN 1-2 BUISNESS DAYS AT:(PLEASE WAIT FOR A CONFIRMATION EMAIL/PHONE CALL) 

BAYVIEW VILLAGE SHOPPING CENTRE

MONDAY - FRIDAY 10am - 9pm

SATURDAY 9:30am - 6pm

SUNDAY 12pm - 5pm

SHIPPING TERMS & CONDITIONS

• In-stock items are shipped within 1-2 Business Days from when the order is confirmed.
• If your order contains items with different availability times, we will ship your order once all items are available.
• Bikini Haus will contact you by email if by chance the merchandise you requested is not in-stock of if we need further information for delivery or credit verification.
• All orders are processed pending availability and credit verification.
• Orders will be processed during our business hours, Monday - Friday 10am - 4pm. Orders that are placed Friday after 12pm, over the weekend or on Statutory Holidays will be processed on the following business day.
• You will receive an email with your tracking number once your order has been shipped. Please allow up to 24 hours for your tracking number to show updates.
• Orders will not be refunded for packages that are not accepted by recipient.
• Bikini Haus is not responsible for lost or stolen packages if confirmed by tracking. The customer assumes all responsibility for any loss or damage of these items.
• If you have any questions about your order, please email us at info@bikinihaus.ca. 

INTERNATIONAL SHIPPING 

FREE USPS PRIORITY SHIPPING ON INTERNATIONAL ORDERS OVER $200 

If any higher International cost is found to be required at mailing time, you will be contacted by email for your approval to add extra cost. Any taxes / duties due upon International delivery are the sole responsibility of the purchaser.

Once the package reaches your country, it may take additional days for the package to be passed through customs. This additional time varies with each country.

SALES TAX

Orders shipped within Canada are subject to applicable sales tax:

• Saskatchewan is subject to 5% PST and 5% GST
• British Columbia is subject to 7% PST and 5% GST
• Manitoba is subject to 8% PST and 5% GST
• Quebec is subject to 9.975% QST and 5% GST
• Ontario, Newfoundland and Labrador, and New Brunswick are subject to 13% HST
• Nova Scotia is subject to 15% HST
• Any other Canadian provinces or territories are subject to 5% GST

USA and International customers are not subject to Canadian sales tax, but are responsible for tax and customs policies within their own country. Bikini Haus does not take responsibility for any duty fees, brokerage fees, shipping delays, or failure to receive shipment due to customs.

OVERNIGHT SHIPPING

There is no overnight shipping option provided on the online order form; however, if you would like your order to be shipped overnight, please notify us as soon as possible via email or phone, and we will give you a quote. Rates for this overnight shipping will vary depending on your geographical location. 

Orders for overnight shipping must be placed before 1pm (EST) Monday to Friday (excluding Canadian holidays).  We do not ship orders on weekends or Canadian holidays.

Overnight shipping may not be possible in some areas or for International Orders (outside of USA and Canada). 

THE FINE PRINT

• Delivery times are estimates only. Weekends and Canadian Holidays are not considered business days.
• Customers are responsible for providing a valid and correct address for shipment..
• Packages that are refused at destination will be incur all shipping costs for the return shipment which will be deducted from any refunds given for the returned item
• We do ship to PO Boxes and Community Mailboxes by Canada Post. 
• Parcels are generally shipped within 24 - 48 business hours. If a product has been processed and you wish to cancel prior to the shipment being sent, you will incur an automatic $25 processing and restocking fee.

The shipping and tax information provided here is meant to serve as a general guideline. Unforeseen charges in shipping provider and delivery times may occur.