- Store Credit
- Full Priced Items purchased online are eligible for a Full Refund within 7 days of receiving your order
- In-Person orders are eligible for store credit or exchange within 7 days
- Orders processed during Splash Sales or other Sales Promotions are final sale
- Clearance and Sale Items - FINAL SALE
- All returns must be postmarked within seven (7) days of delivery to receive a store credit or refund if applicable
- Merchandise must be unworn, unwashed, undamaged, unused and unsoiled
- Sanitary strips, manufacturer tags, Bikini Haus tags and any other applicable accessories must be in-tact and untampered with
- Merchandise soiled, mishandled, abused, laundered or missing tags is subject to refusal and will be returned at the customer’s expense.
- Sale products are FINAL sale and non-refundable.
- Shipping & Handling charges are not refundable.
- We do not reimburse your shipping charges for returns & exchanges.
- Store credit may not be used for shipping charges.
- In-person returns to our online fulfillment centre or Pop Up Shops will not be accepted.
- Returns & exchanges are processed within seven (7) business days.
- You will receive an email notification once your return or exchange has been processed.
Steps to Return & Exchange
- Read the Return & Exchange Policy (above) to be sure your purchase meets the eligible Return & Exchange requirements.
- If you believe you are eligible for a Return/Exchange, please submit a return/exchange request form online.
- Safely package and ship the merchandise within seven (7) days of receiving your shipment to:
128 1/2 Cumberland Street, Toronto ON M5R 1A6
- Please include the packing slip and note which return option you prefer as well as a reason why. Bikini Haus is not responsible for lost or misdirected items. We strongly recommend that you obtain tracking or delivery confirmation for your package.
For returns from outside of Canada:
- Shipments sent from outside of Canada must be processed by the courier as “Canadian goods returning back to Canada” to avoid customs/duties charges. If there is a customs/duties charge because you did not follow instructions to send back Canadian goods we will unfortunately have deduct the cost of customs from your refund.
Processing Returns & Exchanges
- If we receive your package within due time, your return will be inspected and processed for a store credit or refund.
- You will receive an email notification to the address used upon checking out once your return or exchange has been processed.
- Please allow 5-7 business days from the return arrival date to receive notification on your return status.
- Return shipping is not refunded on returns or store credit transactions.
- Customs charges incurred for returns will be billed to the customer.
- Domestic and International return shipping is also not refunded, and is paid for by the customer, not Bikini Haus.
- At Bikini Haus, our customers experience and satisfaction is priority. Defective items should be reported to customer service immediately (before returning) to ensure your refund or exchange is properly processed.
For any additional questions concerning returns, please feel free to email us at firstname.lastname@example.org and we will happy to assist you.