Safely package and ship the merchandise within seven (7) days of receiving your shipment to:
2901 Bayview Avenue, Unit 33 North York ON M2K 1E6
Please include the packing slip and note which return option you prefer as well as a reason why. Bikini Haus is not responsible for lost or misdirected items. We strongly recommend that you obtain tracking or delivery confirmation for your package.
For returns from outside of Canada:
Shipments sent from outside of Canada must be processed by the courier as “Canadian goods returning back to Canada” to avoid customs/duties charges. If there is a customs/duties charge because you did not follow instructions to send back Canadian goods we will unfortunately have deduct the cost of customs from your refund.
Processing Returns & Exchanges
If we receive your package within due time, your return will be inspected and processed for a store credit or refund.
You will receive an email notification to the address used upon checking out once your return or exchange has been processed.
Please allow 5-7 business days from the return arrival date to receive notification on your return status.
Return shipping is not refunded on returns or store credit transactions.
Customs charges incurred for returns will be billed to the customer.
Domestic and International return shipping is also not refunded, and is paid for by the customer, not Bikini Haus.
At Bikini Haus, our customers experience and satisfaction is priority. Defective items should be reported to customer service immediately (before returning) to ensure your refund or exchange is properly processed.
For any additional questions concerning returns, please feel free to email us at firstname.lastname@example.org and we will happy to assist you.