Return & Exchange Policy

  • Exchange or Store Credit

Guidelines:

  • We cannot accept canceled orders after 24 hours and notice must be made in writing to shop@bikinihaus.ca
  • Full Priced Items purchased online are eligible for credit on a gift card
  • Sale items are final sale
  • Pre-Orders are final sale
  • Beauty and accessories are final sale 
  • Maximum of one exchange per order (as we are a virtual company and do not have a physical warehouse. We are happy to assist you with shopping, size and fit so your purchase is perfect! Please call us at 416.785.8805.
  • Merchandise must be unworn, unwashed, undamaged, unused and unsoiled.
  • Sanitary strips, manufacturer tags, Bikini Haus tags and any other applicable accessories must be in-tact and untampered with and if so, will not be eligible for exchange, no exceptions.

Please Note

  • Shipping delays are out of our control and we do not cancel or exchange orders for this reason.
  • Sale products are FINAL sale and non-refundable.
  • Pre-Order items are made to order and FINAL sale
  • Shipping & Handling charges are not refundable.
  • We do not reimburse your shipping charges for returns & exchanges.
  • Store credit may not be used for shipping charges.
  • Returns & exchanges are processed within seven (7) business days.
  • You will receive an email notification once your return or exchange has been processed.

Steps to Return & Exchange

    • Read the Return Policy (above) to be sure your purchase meets the eligible Return  requirements.
    • Email shop@bikinihaus.ca with "Return Request" in the subject line and your order number. After we approve the return you will be provided with the steps to return your purchase.
    • We will not accept any returned packages without the Return Approval and the package will be at the shopper's expense and responsibility to retrieve.

Shipping Costs

  • Return shipping is not refunded on returns or store credit transactions.
  • Customs charges incurred for returns will be billed to the customer.
  • Domestic and International return shipping is also not refunded, and is paid for by the customer, not Bikini Haus.

Defective Items

  • At Bikini Haus, our customers experience and satisfaction is priority. Defective items should be reported to customer service immediately (before returning) to ensure your refund or exchange is properly processed.

Additional Questions

For any additional questions concerning returns, please feel free to email us at shop@bikinihaus.ca and we will happy to assist you.